1. 100% Free Tournaments — Zero Entry Fee
Booyah Hub operates as a 100% FREE tournament platform. We do not charge players an entry fee or registration fee to compete in our official tournaments. Because no entry fee is deducted for participating, conventional tournament entry fee refunds are not applicable.
2. Match Cancellations & Rescheduling
If an official tournament match is cancelled or rescheduled due to technical difficulties, room configuration errors, or game server maintenance:
- Any tournament slots reserved are automatically released or migrated to the rescheduled match slot.
- Registered players will receive platform notifications regarding new room schedules.
- No financial penalties or fee deductions occur since tournament participation is completely free.
3. Optional Wallet Transactions & Services
While tournament entry is completely free, users may interact with optional platform wallet services (such as reward redemptions, tournament creator features, or community rewards).
- Failed Wallet Transactions: If an approved manual transaction or promotional reward fails to credit due to a technical server error, contact support with your transaction reference. Verified amounts are credited within 24 hours.
- Withdrawal Adjustments: If a withdrawal request is rejected due to an incorrect bKash/Nagad number or invalid account information, the full withdrawal amount is safely restored back to your in-app wallet balance for resubmission.
4. Non-Refundable Scenarios & Forfeiture
- Fair Play Violations: Accounts identified using aimbots, wallhacks, scripts, emulators in mobile lobbies, or collusive teaming forfeit all pending rewards and wallet balances. No refunds or payouts are issued to banned accounts.
- Player Absence: Failure to join the custom room on time or voluntary exit mid-game does not qualify for retroactive compensation.
5. How to Request Support
If you encounter any balance discrepancy or wallet verification delay, submit a ticket or message our official support channels (Telegram or WhatsApp) with your registered username, registered Free Fire UID, and transaction details. Our administration reviews all inquiries within 24 hours.